How does LogPulse connect to ServiceNow?

Through the ServiceNow REST Table API with a service account. A managed pipeline template polls the API on a schedule; there is no MID server to deploy and nothing to host yourself.

How often does the data sync?

Tickets (incident, change_request, or story) sync every 10 minutes, the CMDB every 30 minutes. Syncs are incremental: LogPulse tracks the last update time and only fetches what changed since.

What does the ServiceNow integration cost?

Nothing extra. Managed pipeline templates are part of every LogPulse plan, and pricing is a flat monthly amount, so ITSM events do not create a per-GB surprise.

Is the connection secure?

The template only needs a read-capable service account; credentials are stored encrypted as secrets and never appear in logs. All traffic is HTTPS and all processing happens in the EU.

LogPulse

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Connect ServiceNow to LogPulse

Incidents, change requests, and CMDB configuration items flow into LogPulse automatically, searchable next to your infrastructure logs, and ready for SLA dashboards, service health KPIs, and security detections.

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What the ServiceNow integration gives you

A managed template does the work: no MID server, no export scripts. Configure once, and your ITSM data stays in sync.

Incidents, changes & stories

Incidents, change requests, or stories (your choice in the wizard) are pulled every 10 minutes via the ServiceNow Table API, incrementally.

Your CMDB as searchable inventory

The CMDB (cmdb_ci or any sub-class) syncs every 30 minutes. Every configuration item becomes a searchable event for dashboards and correlation.

Tickets next to your logs

Correlate an error spike with the incidents and changes from the same window, in one LPQL query instead of swivel-chairing between tools.

Service health from ITSM data

Build KPIs on ticket data: resolution times, change volume, incident rates per CI class, and watch them alongside your technical service health.

Detections on ITSM patterns

Alert on what tickets reveal: an incident spike on one CI, changes outside the change window, or emergency changes that deserve a second look.

EU-hosted by design

Everything is processed and stored in the EU (GCP Amsterdam), GDPR by default, which keeps your ITSM data inside your compliance boundary.

Connected in three steps

1
Create a read-only service account
In ServiceNow, create (or reuse) an integration user with read access to the tables you want to sync. No MID server or plugin needed.
2
Fill in the template wizard
Pick the ServiceNow Tickets or ServiceNow CMDB template in LogPulse, enter your instance and credentials, and choose the table: incident, change_request, story, or a CMDB class.
3
Data flows, dashboards follow
Tickets sync every 10 minutes, CIs every 30. From there it is regular LogPulse: search with LPQL, build dashboards and KPIs, enable detections.

What lands in LogPulse

Structured fields, ready to query; the raw record is preserved alongside.

Ticket number and state
Caller and assignee
Priority
Short description
Table type (incident, change, story)
Creation and update timestamps
CMDB: every configuration item as a searchable event
The complete raw record for anything not mapped

ServiceNow integration FAQ

How does LogPulse connect to ServiceNow?: Through the ServiceNow REST Table API with a service account. A managed pipeline template polls the API on a schedule; there is no MID server to deploy and nothing to host yourself.
How often does the data sync?: Tickets (incident, change_request, or story) sync every 10 minutes, the CMDB every 30 minutes. Syncs are incremental: LogPulse tracks the last update time and only fetches what changed since.
What does the ServiceNow integration cost?: Nothing extra. Managed pipeline templates are part of every LogPulse plan, and pricing is a flat monthly amount, so ITSM events do not create a per-GB surprise.
Is the connection secure?: The template only needs a read-capable service account; credentials are stored encrypted as secrets and never appear in logs. All traffic is HTTPS and all processing happens in the EU.

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EU-hosted · No MID server · Flat pricing

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