Privacy Policy

This Privacy Policy describes how LogPulse ("we", "us", "our") collects, uses, stores, and protects information when you use our log management platform ("the Service"). By using the Service, you consent to the practices described in this policy.

We collect the following categories of information: Account Information: Name, email address, and organization details provided during registration. Log Data: Log entries, metrics, and other observability data you submit to the Service for indexing and analysis. This is your data — we process it to provide the Service. Usage Data: Information about how you interact with the Service, including pages visited, features used, queries executed, and session duration. Technical Data: Browser type, IP address, device information, and operating system, collected automatically for security and performance purposes.

We use your data to: • Provide, maintain, and improve the Service. • Index, search, and analyze log data as directed by you. • Run anomaly detection and AI investigation features on your log data. • Send service-related communications (account notifications, security alerts). • Monitor and improve service performance and reliability. • Detect and prevent fraud or abuse. We do not sell your personal data. We do not use your log data for advertising purposes.

Your data is stored on cloud infrastructure in the European Union. We use industry-standard encryption for data in transit (TLS 1.2+) and at rest. During the beta period, data storage infrastructure may change as we optimize the platform. We will notify users of any significant changes to data storage locations.

DURING THE BETA PERIOD, YOU ACKNOWLEDGE AND ACCEPT THAT: • Data loss may occur due to software bugs, infrastructure failures, migrations, or other technical issues. • Unauthorized access to your data may occur due to security vulnerabilities in pre-release software. • We may need to reset, migrate, or delete data for development or operational reasons. • Our security practices, while implemented in good faith, have not been independently audited or certified (no SOC2, ISO 27001, or similar certifications at this time). • In the event of a data breach or exposure, our liability is limited as described in our Terms of Service. WE STRONGLY RECOMMEND THAT YOU DO NOT SUBMIT DATA THAT IS SUBJECT TO REGULATORY REQUIREMENTS (HIPAA, PCI-DSS, ETC.) OR DATA THAT WOULD CAUSE SIGNIFICANT HARM IF EXPOSED. You are solely responsible for ensuring that the data you submit to the Service does not violate any applicable laws or regulations.

We may share your information with: Service Providers: Third-party providers that help us operate the Service (cloud hosting, email delivery). These providers are contractually obligated to protect your data. Legal Requirements: When required by law, regulation, legal process, or governmental request. Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such transfer. We do not share your log data with third parties for their own purposes.

We use essential cookies to maintain your session and preferences (theme, language). We use minimal analytics to understand Service usage. We do not use third-party advertising trackers. We do not build advertising profiles from your data.

Depending on your location, you may have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data. • Export your data in a portable format. • Object to processing of your data. • Withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected]. We will respond within 30 days. Note: During the beta period, data export capabilities may be limited. We will make reasonable efforts to accommodate requests.

We retain your data for as long as your account is active or as needed to provide the Service. Log data retention periods are configured by you within the Service. Account data is retained for 30 days after account deletion. During the beta period, we reserve the right to adjust retention policies as needed for operational reasons, with reasonable notice to affected users.

We implement reasonable technical and organizational measures to protect your data, including: • Encryption in transit (TLS 1.2+) and at rest. • Access controls and authentication. • Regular security reviews of our codebase. However, no system is 100% secure. During the beta period, security measures are still being hardened and have not been independently audited. We cannot guarantee that unauthorized access, data loss, or data exposure will not occur.

The Service is not intended for use by individuals under 16 years of age. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Service. Continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, contact us at: Email: [email protected]