Terms of Service

By accessing or using LogPulse ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service. These terms apply to all users, including Early Access users, free tier users, and paid subscribers.

LogPulse is currently offered as Early Access. This means: • The Service is under active development and may contain bugs, errors, and incomplete features. • Features may be added, modified, or removed at any time without prior notice. • Service availability is not guaranteed. Planned and unplanned downtime may occur. • Performance characteristics, including search speed and ingestion capacity, may vary and are not guaranteed. • The Early Access period is expected to continue until at least Q3 2026, but may be extended or shortened at our sole discretion.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that: • The Service will be uninterrupted, timely, secure, or error-free. • The results obtained from the Service will be accurate or reliable. • Any errors in the Service will be corrected. • The Service will meet your requirements or expectations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOGPULSE AND ITS OWNERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: • Loss of data, whether partial or complete. • Loss of profits or revenue. • Loss of business opportunities. • Cost of procurement of substitute services. • Any damages arising from unauthorized access to or alteration of your data. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR €100, WHICHEVER IS LESS. This limitation applies regardless of the legal theory on which the claim is based, including negligence, breach of contract, or strict liability.

BY USING THE EARLY ACCESS SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: • Your data may be lost, corrupted, or become inaccessible at any time, whether due to software bugs, infrastructure failures, security breaches, or any other reason. • We are not responsible for any data loss, data corruption, or unauthorized access to your data, regardless of the cause. • You are solely responsible for maintaining independent backups of any data you submit to the Service. • In the event of a security breach or data exposure, our liability is limited to notifying affected users within a reasonable timeframe. We are not liable for any damages resulting from such breaches. • Log data submitted to the Service may be stored on infrastructure that does not meet specific compliance standards (SOC2, HIPAA, GDPR, etc.) during the Early Access period. DO NOT SUBMIT SENSITIVE, REGULATED, OR MISSION-CRITICAL DATA TO THE EARLY ACCESS SERVICE UNLESS YOU ACCEPT THESE RISKS.

We make no guarantees regarding service uptime or availability during the Early Access period. We reserve the right to: • Suspend or discontinue the Service at any time, with or without notice. • Perform maintenance that may result in service interruptions. • Limit or throttle usage at our discretion. • Reset, migrate, or delete data as needed for development purposes. While we publish uptime targets, these are goals — not contractual obligations — during the Early Access period.

As a user of the Service, you agree to: • Provide accurate registration information. • Maintain the security of your account credentials. • Not use the Service for any unlawful purpose. • Not attempt to gain unauthorized access to the Service or its infrastructure. • Not interfere with or disrupt the Service. • Not reverse engineer, decompile, or disassemble any part of the Service. • Comply with all applicable laws and regulations regarding the data you submit.

The Service, including all software, design, text, and documentation, is owned by LogPulse and protected by intellectual property laws. You retain ownership of the data you submit to the Service. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of your account.

We may terminate or suspend your access to the Service at any time, with or without cause, with or without notice. Upon termination: • Your right to use the Service ceases immediately. • We may delete your account and associated data. • We are not obligated to provide you with a copy of your data after termination, though we will make reasonable efforts to do so upon request within 30 days. You may terminate your account at any time by contacting us.

We reserve the right to modify these terms at any time. Material changes will be communicated via the email address associated with your account or through a notice on the Service. Continued use of the Service after changes constitutes acceptance of the updated terms.

These terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

For questions about these Terms of Service, contact us at: Email: [email protected]